How to Book Your Chichen Itza Tour

How to Book a Private Tour in Yucatan: The Booking Process

Reserving your tour starts with one message and ends with a confirmed pickup plan in writing. Here is the exact flow our coordinators use every day with international travelers.

1. 1) Send your first WhatsApp message

   Share the tour name, your preferred date, total guests, and your departure city or hotel. If you have children, seniors, mobility needs, or flight-time limits, include that in the first message so your coordinator can plan the right schedule from the start.

2. 2) Get availability and pricing from a coordinator

   A coordinator usually replies within 2 hours during business hours with available dates, group pricing, and any follow-up questions. This is where many travelers ask if WhatsApp is "official" enough. It is, because you are speaking directly with the person managing your reservation, not a call center or third-party marketplace. Every detail agreed in chat stays documented in one thread and is referenced again on tour day.

3. 3) Receive your written tour summary

   Once you confirm, your coordinator sends a complete summary through WhatsApp: pickup time, what to bring, and the day-of coordinator contact. This message is your reference point for logistics, and it removes the confusion that happens when details are split across email chains.

4. 4) Tour day pickup at your confirmed time

   On the tour date, your private air-conditioned vehicle arrives at the confirmed pickup point. Your coordinator monitors timing and stays available in the same WhatsApp thread in case your hotel entrance is busy or your group needs a quick update.

Group Size and Vehicle Options

Private means your group only, always. For standard reservations, private tours run with 1 to 8 guests in one private air-conditioned vehicle.

• Groups of 9 to 16 are available on request with a larger vehicle and separate pricing.

• No outside guests are added to fill seats, so your pace, stops, and timing stay specific to your group.

• If you ask "Is it really private?", the answer is yes. It is not semi-private and not a shared van format.

Pickup Locations and Timing

Pickup is available from hotels in Cancun Hotel Zone, Playa del Carmen, Tulum, Merida, and Valladolid. Pickup time depends on distance to your destination, so your coordinator confirms the exact hour after checking your hotel address.

• Typical Chichen Itza departure is around 7:30 AM from Cancun and around 9:00 AM from Valladolid.

• Please send your exact hotel name and address, not only the city, so your reservation includes the correct pickup point.

• For beach-road hotels in Tulum, drivers may confirm a nearby meeting point because some gates limit vehicle access at early hours.

If you need to review change and refund terms before confirming, see our Cancellation Policy.